RETURNS POLICY

Updated on: 23rd January 2023

Thank you for purchasing through the Wayne Dibble Photography website; we hope you are delighted with your purchase.

DAMAGE

It is doubtful your items will be received damaged due to the high calibre of packaging used for our prints; however - if your items are received damaged, we will replace them free of charge.

Please get in touch with us via the Contact page - include a description of the damage and provide photographic evidence along with your email.

Once your email is received, reviewed and confirmed as ‘received in a damaged condition’, we will organise a replacement item(s) at our cost.

Items received damaged must be reported by email within three consecutive days of the delivery date; any requests received more than three days from the delivery date will not be considered for replacement.

REFUNDS

Refunds other than damaged products - we are confident you will be pleased with your purchase. However - there may be an instance that you may change your mind, we want you to be happy, and we are very understanding and fair; we offer a full refund within seven days from the original delivery date - please follow the following procedure.

Please contact us via the Contact page to obtain a Return Merchandise Authorisation (RMA) number.  Once you have received the RMA, then prepare your item for return:

1. Items to be returned must be in their original condition.
2. Items to be returned must be in their original packaging.
3. Limited Edition Prints must be returned along with the original Certificate of Authenticity containing the embossed hologram - photocopies will not be acceptable.
4. Items received damaged will not be refunded.
5. Items returned will be at your own postage cost; we will only refund the original purchase price and postage.

Please return your item to the following:

8 Broadland Way
Acle
Norwich
Norfolk
N13 3BA
United Kingdom

Refunds will be processed within 7 days from the date of delivery at our location.

QUESTIONS

If you have any questions, please get in touch via the Contact page.