waynedibble.co.uk ("we" and "us") is the operator of (https://waynedibble.co.uk) ("Website"). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties know and agree upon this arrangement to mutually protect and set expectations for our service.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item, or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. For a limited period, all orders will be free of shipping charges to any location worldwide; Customs Duty will not be applicable for shipments to the UK or Europe. All other locations will/may be subject to customs duty, which you will be responsible for paying.
waynedibble.co.uk will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days of receipt of the item and are returned to us in original packaging, unused and in re-sellable condition. Limited edition items must be returned with the original Certificate of Authenticity; photocopies are unacceptable. Items returned damaged will not be refunded. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (waynedibble.co.uk) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
waynedibble.co.uk will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay for the return shipping; however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect waynedibble.co.uk to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item will be sent to you (if stock is available)
In general, domestic shipments are in transit for 2 - 7 days.
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at checkout.
Orders are usually dispatched within 2 business days of payment of the order. Our Professional Printers (theprintspace) operate between Monday - Friday during standard business hours, except on national holidays when the theprintspace is closed. In these instances, we take steps to ensure these shipment delays will be minimal.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
waynedibble.co.uk will only ship to P.O. box addresses using postal services. We are unable to offer courier services to P.O.Box locations.
We are able to ship to military addresses using USPS. We are unable to offer this service uses courier services.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel has been damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.
Sales tax has already been applied to the price of the goods as displayed on the website
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country.
This varies by country, and waynedibble.co.uk encourage you to know these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to waynedibble.co.uk at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before receiving your order, we can accept cancellations before the order is dispatched. Please refer to our refund policy if an order has already been dispatched.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@waynedibble.co.uk
Shipping Policy Generated at Easyship.com [https://www.easyship.com]
